Thank you! This was quite a pleasant and unexpected surprise. I have always believed that my company has supreme customer service, but you put us to shame. This will not be forgotten. This is the first time that my wife and I have used a travel agency for vacation plans. I/We typically book everything ourselves and what a nightmare that can be at times. From now on, it will be you that handles our vacation plans. Not because of this action, but because of the way you have handled our entire reservation from the start.
This is really appreciated.
– George & Karen